Global Metrics, Industry Benchmarks
Where do you fit?
The 2025 Field Service Benchmark Report
Key Metrics and Insights Across Organizations
Customer Experience Gap
First Time Fix Rate
Resolution Time
Time Between Service Visits
AI for Service Professionals outperforms traditional methods, leading to a:
39%
improvement in Resolution Time
21%
increase in accuracy
Additional Resolution Costs vs. Cost per Work Order
What happens if a service issue isn't solved on the first visit? On average, the Resolution Cost ends up being 34% more than the Cost Per Work Order!
The Workforce Skills Gap in Organizations
First Time Fix Rate
Resolution Cost
Time Between Service Visits
Middle Performers: 83 days
Top Performers
85
days
Bottom Performers
69
days
Resolution Time
Middle Performers: 5 days
Top Performers
4
days
Bottom Performers
6
days
Interested in finding out more?
Interested in finding out more?